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Lois Jones is the Founder of Lois Jones Consulting LLC, where she helps organizations turn artificial intelligence from hype into practical, repeatable systems that support long-term performance.

Her approach is shaped by a lifelong commitment to high standards. As a Division I pole vaulter and multiple conference champion, Lois learned early that elite outcomes require discipline, consistency, and the right structure to make progress repeatable. That mindset carried through her academic path and into her professional career, where she built expertise across digital marketing, local search, and applied AI.

Before launching her consultancy, Lois led AI initiatives and digital communications in the senior living industry, where she saw firsthand that the biggest barrier to AI adoption is rarely the technology itself. It is the lack of clarity around how to use it well. Today, she specializes in bridging that gap by helping teams implement AI with intention, building workflows that reduce friction and allow people to focus on the work that matters most. She is passionate about working with people and teams who want to use AI in ways that feel intentional, practical, and human.

Professional business headshot of Lois Jones, a young woman with shoulder-length straight blonde hair. She is wearing a black blazer and has a warm, friendly smile against a neutral grey background.

“I couldn’t recommend Lois more highly. I hired her to support the growth of my brand, and she delivered results far beyond my expectations—thoughtful, steady, and strategic at every turn. She designs AI-powered marketing solutions and builds high-performing digital communication strategies that help mission-driven organizations connect and convert.”

Black-and-white headshot of Christy Tagye, Founder and CEO of Productive Passions, smiling while wearing over-ear headphones against a neutral background.

Christy Tagye

Founder & CEO, Productive Passions

CASE STUDY

Scaling Personalization: Custom Brand Intelligence Systems

How automated brand intelligence eliminated content bottleneck across 100+ locations

Context


In a high-growth agency environment managing 20+ distinct brand across more than 100 physical locations, maintaing hyper-personalized content is an immense operational challenge. As the portfolio expanded, the agency faced a choice: increase headcount to manage manual research and workload or develop a system to automate brand and location intelligence. The goal was to eliminate cookie cutter output that triggered client churn while increasing the throughput of a lean communications team.

Problem


The agency’s workflow relied on manual cross-referencing of brand guidelines and location-specific data. With over 100 locations to support, this one-to-many model became a major point of friction.

The symptoms included:

  • Clients Dissatisfaction: Brands felt their local identity was being erased by generic templates, which led to high-stakes churn.
  • The Context-Switching Tax: Team members had to juggle 20+ brand voices and 100+ geographic nuances daily. Drafting a single brand-aligned social post required up to 30 minutes of manual verification.
  • Data Fragmentation: Vital details, such as local program names and specific amenities, were frequently lost in the volume of work.
  • Scaling Ceiling: The team could no longer take on new multi-location clients without risking a breakdown in quality and consistency.

Approach


I designed and implemented a network of Custom Brand Intelligence Assistants. Rather than using generic AI prompts, I shifted the intelligence into the infrastructure by building individual assistants for each brand identity. These assistants served their respective brands by incorporating deep knowledge of all relevant locations under that brand umbrella. 

Key strategic decisions included: 

  • Structured Knowledge Architecture: Each assistant was engineered with a Brand DNA repository, including service hierarchies, competitor positioning, and tone-of-voice constraints.
  • Standardized Onboarding: I integrated assistant-building into the client onboarding phase. This ensured the agency could produce high-nuance content from day one.
  • Collaborative Guardrails: The assistants were positioned as Content Partners rather than total automations. They handled the heavy lifting of drafting and research, while the final output remained under human editorial and strategic control.

Delivery


I developed and deployed a suite of 20+ Custom GPTs tailored to support a portfolio of 100+ individual locations. 

Concrete outputs included:

  • Custom Knowledge Repositories: I indexed brochures, location-specific service guides, and historical marketing collateral to ensure the AI understood the specific offerings  and nuances of every site.
  • System Persona Engineering: I designed instructions to prevent generic AI-speak and ensure the assistants could pivot between different target audiences, such as family decision-makers and local community partners.
  • Workflow Integration: These tools were deployed across the social media and communications teams to streamline blog ideation, email drafting, and location-specific content creation.

Results


The system transformed the agency’s capacity to manage large-scale, multi-location portfolios with a lean team, allowing strategic reallocation of hours toward higher-level strategy and client relationship management.

  • 83% Reduction in Production Time: The time required to draft brand-aligned social content dropped from 30 minutes to 5 minutes per post.
  • Complexity Management: The system effectively neutralized the context-switching cost of managing 100+ locations. This allowed the team to maintain high quality without increasing headcount.
  • Elimination of Churn Drivers: Since implementation, client feedback regarding cookie cutter content has ceased. Locations now receive content that feels local and fresh.
  • Superior Accuracy: The assistants consistently outperformed manual research in identifying and including specific internal program names and location-specific amenities.
  • Strategic Unlock: By reducing the drudge work of drafting by over 50%, the team was able to reallocate hours toward higher-level strategy and client relationship management.

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